I just received a call from Ueshima Coffee Company (UCC-Hawaii)i, my favorite Kona coffee producer, to make sure that it was OK if they put the receipt in my box...because it's being mailed to an address other than my billing address. This makes an impression because it's the sort of thing that I would think about. This is going to a different address, is it a gift? If so, it's tacky to have the receipt with dollar amount, a gift receipt for returns OK, in the box.
I'm getting ahead of myself...every year, I order a pound of good Kona coffee for future father in-law's (FFIL) Christmas gift. I order from UCC because I've been to the plantation, done the tour and roasted my own coffee. In short, I know they have good product...just the sort of thing to give to a FIL.
Did I mention that they called me last week to apologize for their ordering system thinking that they had ground pea berry in stock? And they understood why I couldn't order the whole bean (whole bean pea berry is in stock)...it's a gift and I'm not buying a grinder to go with the coffee.
Anyway, I was impressed with their customer service. Not e-mails...personal service, something I find a rarity nowadays (especially when you consider that it's just a $30 order). If you're in the market for high quality Kona coffee then I recommend UCC. They're friendly people that are passionate about coffee.